Customer Support

Professional Assistance. Clear Resolution. Structured Process.

Need Help With Your Move?

We’re here to assist before, during, and after your scheduled service.

Our support team handles booking adjustments, policy questions, billing clarification, and post-service concerns through a documented process designed to ensure accuracy and accountability.

Quick Support Actions

Please select the category that best describes your request.

  • Modify date, time, crew size, or service details

    If you need to adjust:

    • Arrival window
    • Crew size
    • Access details
    • Service scope
    • Item disclosures

    Submit your update request as soon as possible to ensure operational alignment.

    All modifications are subject to availability and may affect pricing or scheduling.

  • Review cancellation terms and submit request

    Cancellations and rescheduling requests must comply with our posted Cancellation & Rescheduling Policy.

    Please note:

    • Deposits may be non-refundable
    • Advance notice requirements apply
    • Rescheduling is subject to crew availability
    • Same-day cancellations may result in charges

    All cancellation requests must be submitted in writing.

  • Clarify invoice, charges, or payment method

    For questions regarding:

    • Final time adjustments
    • Deposit application
    • Marketplace processing
    • Direct booking payments
    • Invoice documentation

    Please include your booking confirmation number for faster resolution.

  • Submit service-related concerns or documentation

    If you need to report:

    • Service concerns
    • Alleged damage
    • Conduct issues
    • Documentation discrepancies

    Please provide:

    • Photos (if applicable)
    • Booking reference
    • Written summary of the issue

    All reports are reviewed internally in accordance with our Claims & Documentation Policy.

    Report Here

Report A Service Concern

All service-related concerns must be submitted through this form to ensure proper documentation and review.

If your move was booked through HireAHelper or Porch, certain claims or billing matters may also require submission through their respective platform in accordance with their policies.

Direct Contact Information

For immediate assistance:

Phone:
347-605-3936

Email:
soulfulshiftersmoving@gmail.com

Hours of Operation:
Monday – Saturday
8:00 AM – 6:00 PM

All communications are documented for service accuracy and compliance.

Marketplace & Platform Bookings

If your move was booked through HireAHelper or Porch Moving Group, certain billing, payment processing, or platform-related contractual questions may need to be addressed directly through their support channels.

Soulful Shifters Moving LLC cannot modify platform processing policies, release funds, or override marketplace terms.

If you are unsure which booking channel applies to your reservation, please include your confirmation details when contacting us.

Commitment to Resolution

We approach every inquiry with structured review and documented response. Clear communication protects both our customers and our operations. We appreciate your cooperation in following the appropriate support channels.