Customer Preparation Responsibilities

Soulful Shifters Moving LLC

To ensure safe, efficient, and timely service, customers agree to the following preparation obligations prior to crew arrival.

Failure to comply may result in service delays, additional charges, or refusal of service.

Unless professional packing services are specifically booked in writing, customers are responsible for:

• Proper packing of all items
• Securing fragile contents
• Using structurally sound boxes
• Sealing boxes appropriately
• Disassembling non-standard furniture (unless agreed otherwise)

The Company is not responsible for internal damage to customer-packed boxes.

Customers must disclose in writing prior to service:

• Items exceeding 300 lbs
• Safes
• Pianos
• Antiques
• Marble / stone pieces
• Glass-top furniture
• Artwork
• Electronics exceeding $1,000 value

Failure to disclose may:

• Result in refusal of service
• Require additional labor fees
• Limit liability eligibility

Customers are responsible for:

• Reserving elevators (if applicable)
• Securing loading dock access
• Obtaining required building approvals
• Ensuring parking access
• Securing necessary city permits

The Company is not responsible for delays caused by building management, parking restrictions, or denied access.

Customers must ensure:

• Clear walking paths
• Removal of tripping hazards
• Pets secured
• Children supervised
• Hazardous materials removed
• Safe structural conditions

The Company reserves the right to suspend service if unsafe conditions exist.

Customers acknowledge that:

• Outdoor moves may expose items to weather
• Tight stairwells may increase risk of contact
• Structural limitations may affect maneuverability

The Company is not responsible for inherent risks associated with tight or restrictive spaces.

Customers are responsible for:

• Disconnecting appliances
• Draining washing machines
• Emptying refrigerators
• Securing loose parts

The Company is not responsible for mechanical failures, leaks, or internal appliance damage.

An authorized adult (18+) must be present during service.

This representative must:

• Approve placement
• Verify inventory
• Confirm service completion

Failure to be present may limit dispute eligibility.

Payment is due immediately upon completion of services unless otherwise agreed in writing.

Delays in payment may result in:

• Late fees
• Collections activity
• Legal enforcement

Customer acknowledges that moving involves inherent risks including:

• Scratching in tight spaces
• Weight-bearing stress on aged furniture
• Structural failure of particleboard
• Cosmetic marring

The Company shall not be responsible for damage arising from improperly packed, unstable, structurally compromised, or previously damaged items.