Unless professional packing services are specifically booked in writing, customers are responsible for:

• Proper packing of all items
• Securing fragile contents
• Using structurally sound boxes
• Sealing boxes appropriately
• Disassembling non-standard furniture (unless agreed otherwise)

The Company is not responsible for internal damage to customer-packed boxes.

Customers must disclose in writing prior to service:

• Items exceeding 300 lbs
• Safes
• Pianos
• Antiques
• Marble / stone pieces
• Glass-top furniture
• Artwork
• Electronics exceeding $1,000 value

Failure to disclose may:

• Result in refusal of service
• Require additional labor fees
• Limit liability eligibility

Customers are responsible for:

• Reserving elevators (if applicable)
• Securing loading dock access
• Obtaining required building approvals
• Ensuring parking access
• Securing necessary city permits

The Company is not responsible for delays caused by building management, parking restrictions, or denied access.

Customers must ensure:

• Clear walking paths
• Removal of tripping hazards
• Pets secured
• Children supervised
• Hazardous materials removed
• Safe structural conditions

The Company reserves the right to suspend service if unsafe conditions exist.

Customers acknowledge that:

• Outdoor moves may expose items to weather
• Tight stairwells may increase risk of contact
• Structural limitations may affect maneuverability

The Company is not responsible for inherent risks associated with tight or restrictive spaces.

Customers are responsible for:

• Disconnecting appliances
• Draining washing machines
• Emptying refrigerators
• Securing loose parts

The Company is not responsible for mechanical failures, leaks, or internal appliance damage.

An authorized adult (18+) must be present during service.

This representative must:

• Approve placement
• Verify inventory
• Confirm service completion

Failure to be present may limit dispute eligibility.

Payment is due immediately upon completion of services unless otherwise agreed in writing.

Delays in payment may result in:

• Late fees
• Collections activity
• Legal enforcement

Customer acknowledges that moving involves inherent risks including:

• Scratching in tight spaces
• Weight-bearing stress on aged furniture
• Structural failure of particleboard
• Cosmetic marring

The Company shall not be responsible for damage arising from improperly packed, unstable, structurally compromised, or previously damaged items.