Soulful Shifters Moving LLC provides labor-only moving services. We are not a freight carrier and do not transport goods under our own bill of lading unless explicitly contracted in writing.

All services are performed with reasonable care consistent with general industry standards.

Moving services inherently involve risk.

Standard of Care

The Company agrees to:

• Provide trained labor personnel
• Use appropriate moving equipment
• Exercise reasonable care during handling
• Perform services in a professional manner

This is not a guarantee against damage.

Insurance & Coverage Disclosure

Soulful Shifters Moving LLC maintains Commercial General Liability Insurance as evidenced by our Certificate of Insurance coi.

This insurance:

• Covers bodily injury to third parties
• Covers certain property damage resulting from proven negligence
• Does NOT constitute cargo insurance
• Does NOT provide automatic replacement value coverage

Customers seeking full replacement value or cargo-specific coverage are responsible for securing independent coverage through their own insurer.

Exclusions of Responsibility

The Company shall not be responsible for:

• Pre-existing damage
• Structural weaknesses in furniture
• Pressboard / particleboard failure
• Customer-packed contents
• Undisclosed fragile or specialty items
• Normal wear and tear
• Cosmetic marring where inherent risk exists
• Loss without physical evidence
• Items not disclosed prior to booking

Customer-Packed Items

The Company is not liable for:

• Internal damage to customer-packed boxes
• Breakage due to insufficient packing
• Undeclared high-value contents

High-Value Item Disclosure

Items exceeding $1,000 in estimated value must be disclosed in writing prior to service.

Failure to disclose may result in denial of claim eligibility.